ChipmoreChipmoreKin Leader
Joined: 05 Oct 2010 Posts: 916
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re: No VIP/LTS Points for Jun?
by Chipmore on June 12, 2011 2:40
MONTHLY VIP POINTS
We have confirmed that most players have and are correctly receiving monthly VIP points.
REOCCURRING SUBSCRITPTIONS
Players who have migrated with remaining time from a reoccurring VIP subscription (plus 14 days) will receive VIP points from Turbine on their next billing date if they remain an active VIP (payment with Credit card or GTC.) These players received their VIP points for the current month from COG.
LIFETIME SUBSCRIPTIONS
Lifetime subscribers will now receive their VIP points with 48 hours of their anniversary with Turbine. The anniversary is the date of migration. We have confirmed that most VIPs have correctly received these points for their first month. (Lifetime subscribers who migrate in June get points in June, those who migrate in July get points in July, and so on.)
EARLY MIGRATED LIFETIME SUBSCRIPTIONS
We are aware that Lifetime subscribers who migrated on the 1st June or before 5 AM EST on the 2nd June may not have received VIP points for their first month. If you are a Lifetime subscriber who migrated on the 1st or early on the 2nd, and you have not yet received your points, please contact Account Management support. Contact options are iat the bottom.
All tickets are answered in the order they are received. We are currently experiencing high volume at this time, largely due to players submitting multiple tickets with the same inquiry. Please feel free to submit a single inquiry, and reply to the automated response with any updates, but please do not submit multiple inquiries, as that will slow down responses for all players.
If you have already submitted a ticket, then you're all set. We'll review it and respond.
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To see if you received the points or not:
Log into the store, press the button marked account, and then account history. It details every movement of your account since 1 June.
If the 500 points aren't there, raise a ticket using the Support Link
I've had to raise a ticket, lacking the 500 points. I started my migration on 1st June and it completed on 2nd so no points allocated.
Support for this can now be found HERE: http://www.turbine.com/support
Click the "Support Center" tab, then "Submit a Ticket"
_________________ CloseProtection -75- Guardian - SM Forester/SM Prospector Chipmore -65- Captain - SM Jeweller/SM Prospector/SM Cook/Kindred Jeweller's Guild Chipperoni -75- Burg - SM Scholar/SM Weaponsmith/Kindred Scholar's Guild Chipflask - 65 - Minstrel - SM Forester/SM Prospector Chippie -65- RK Chipolata -65- Champ- SM Prospector/SM Tailor/SM Metalsmith/Kindred Tailor's Guild Chipster -65- Hunter Chimeras -65- LM- SM Forester/SM Woodworker/ Kindred Woodworker's Guild
ArmouredCar -70- Warden Rafcopper -9- Guardian - SM Farmer and Kin Bank
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SangridaKin Member
Joined: 09 Oct 2010 Posts: 101
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re: No VIP/LTS Points for Jun?
by Sangrida on June 12, 2011 11:06
It's good to see that they ARE going to give out the points for June then I haven't checked over the last few days but last I checked I hadn't received mine. Cheers for that Chip, will contact support next time I'm online
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FlackadderKin Officer
Joined: 08 Oct 2010 Posts: 733
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re: No VIP/LTS Points for Jun?
by Flackadder on June 12, 2011 13:37
received mine....spent mine.
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There is Flackadder.......period. Everyone else is superfluous !!
It is sometimes better to remain quiet and be thought a fool, than open your mouth and remove all doubt
Office Supplies
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re: No VIP/LTS Points for Jun?
by Isibard on June 16, 2011 16:26
Made a ticket on June 12th, still haven't gotten any points
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re: No VIP/LTS Points for Jun?
by Oaktree1 on June 17, 2011 2:10
im still waiting too isi,they will come in time
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re: No VIP/LTS Points for Jun?
by Oaktree1 on June 17, 2011 2:15
jus checked my emails and they've applied mine now - have u sent a follow up email Isi? a reply to the ticket originally raised seems to have done the trick for me
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SangridaKin Member
Joined: 09 Oct 2010 Posts: 101
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re: No VIP/LTS Points for Jun?
by Sangrida on June 17, 2011 8:22
Still haven't received mine either, and not heard anything from Turbine either Have replied to the original ticket by supplying screen shots of missing points but absolutely nothing back from Turbine Hopefully it'll be because they're dealing with the tickets by date order and they haven't reached mine yet!!!
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re: No VIP/LTS Points for Jun?
by Oaktree1 on June 17, 2011 9:25
i imagine thats the case m8,that they are responding via date and time of your original ticket
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re: No VIP/LTS Points for Jun?
by Isibard on June 19, 2011 0:23
Still haven't gotten them and I did reply. But heard on globallff that 7 days wasn't an unusual waiting time. However, I certainly think that Turbine could at least be a bit more communicative on the status of your ticket (or it would be nice to be able to "track the ticket")
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